How much will shipping cost?

Shipping fees are calculated based on actual weight or total volumetric weight whichever is higher. In some cases, shipping fees are based on distance from where your item will ship from to your address.

What if I don't receive my order?

Please email us at customerservice@orijin.ph and we'll help track your order. Shopee and Lazada orders are handled by their partner couriers. We have no control over their courier partners but can help file a report or follow up in case you did not receive your item or it is taking longer than expected to arrive.

What couriers do you use?

Ordered items are delivered through our third-party couriers:

• Blitz Delivery
• Lalamove
• Transportify
• LBC
• 2GO Express
• XPOST

Is it possible to change or cancel my order?

For paid orders made via Shopee and Lazada, we will be unable to make changes to your order as this is system-generated. You may, however, cancel if item has not been shipped yet. 

For paid orders via www.orijin.ph that are NOT YET in transit, exchange and cancellation of order may still be processed. For payments made via Credit Card, GCASH, and other payment channels, a corresponding bank fee may be deducted from your refund.  

Refund will be processed within 15 working days from cancellation request for BDO account holders. For non-BDO account holders, refund will take 30 working days. Bank fee for online transfer shall be deducted from your refund.

For orders that are ALREADY in transit, we will be unable to make any changes or cancellation as this has already incurred handling/packaging and shipping charges. For online orders, we also shoulder a portion of your shipping fee. Hence, we will be unable to refund you. 

Can I return or exchange an item I ordered?

We are not able to exchange or refund due to the following reasons:

1) Change of mind and yet, item bought is in good working condition

2) Incorrect item added to cart by customer and was shipped and/or received already

3) Item is not the expected item features or not the expected size (all features and item sizes are fully outlined and indicated in all our listings/website)

4) Defects due to customer misuse or mishandling

5) Item deemed defective by customer but ascertained to be 100% in good condition upon assessment

6) Purchase / Received date is over 7 days

Source: "Prohibition of No Return, No Exchange Policy" Title III, Chapter 1, Rule 2, Section 2, Section 7 DAO of 1993, R.A. 7394 "The Consumer Act of the Philippines"

You may, however, have an order replaced if due to a valid reason such as incorrect item shipped, or wrong color/size. Incorrect item or wrong color/size shipped must NOT be opened and in its original packaging/box, otherwise, we cannot facilitate return. Kindly email customerservice@orijin.ph within 3 working days from receipt of item so we can have the item retrieved and exchanged.

Please note that all requests for replacement are still subject to assessment. 

How do I request for replacement of an item?

To have an item replaced, please send us an email at customerservice@orijin.ph outlining the reason for replacement within 3 working days from receipt of order. Please send us attached photos or videos of the item/s. Once we confirm that your return request is acceptable, we shall provide instructions for return. 

For item/s deemed defective, how do I send the item/s for checking or repair?

Item must be in original packaging or be in its original box.

Customer must shoulder the return cost to our warehouse/office in Metro Manila. We will be responsible in delivering the item/s if the item has a proven factory/manufacturing defect regardless if within warranty or not. Otherwise, customer shall shoulder the courier fee or pick up the item/s from our warehouse/office.

What items are not eligible for replacement?

Please note that the following items are not eligible for replacement:

1. Items that are not in original condition and packaging.
2. Item parts where original plastic and/or packaging are already opened.
3. Items that are damaged due to misuse, or showing evident signs of wear and tear.
4. Items that have been assembled or installed unless defective.
5. Items that have been used, altered and/or tampered.
6. Items that were sealed and require their hygienic levels to be intact from the manufacturer.

How can I pay?

You may settle your order through the following payment methods:

• VISA
• Mastercard
• GCash 
• GrabPay
• Dragonpay